If you’re not quite sure which size is right for you, refer to our Size Chart. It is located underneath the available sizes for each of our products.

Once you have placed an order you will shortly receive a confirmation email. The confirmation email is sent by the system automatically after the payment has been processed. If you have not received your confirmation e-mail, please check your Junk/Spam folder.

The confirmation email is sent by the system automatically after the payment has been processed. If you have not received your confirmation e-mail, please check your Junk/Spam folder.

I’VE MADE A MISTAKE IN MY ORDER. CAN YOU CHANGE IT?

We are unable to accept any modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made. However, we will try our best if the order has not been put through the dispatching cycle yet.

If you need to make any amendments to your purchase please contact us as soon as possible via this link.

Unfortunately, once your order has been processed by our warehouse, you will not be able to cancel it. Please make sure that you’re 100% happy with your order before completing your purchase.

• All orders are processed within 2-3 working days, if the product is in stock.
  Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).

• Delivery time to most countries is usually 10-16 business days.

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

• Free Worldwide Shipping to more than 100 countries.

• All orders are processed within 2-3 working days, if the product is in stock.
  Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).

• Delivery time to most countries is usually 10-16 business days.

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

• Free Worldwide Shipping to more than 100 countries.

If your order has not been shipped yet, it means that the factory is sewing a new batch of your item in your size and it will be shipped in the shortest possible time (10 days from the order day maximum).

• Delivery time to most countries is usually 10-16 business days after the dispatch.

• All orders are processed within 2-3 working days, if the product is in stock.
  Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

Yes, we ship all over the world.

• Delivery time to most countries is usually 10-16 business days.

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

• Free Worldwide Shipping to more than 100 countries.

Yes, we ship all over the world and deliver to PO boxes too.

We pay all VAT and customs charges on your orders (unless it is a massive bulk/wholesale order).

Shipping is FREE.

Once your order is shipped, you will receive an email notification with your tracking information. Sometimes a Tracking Number e-mail can get in the Spam Folder. Please check your Spam folder in case you have not received a Tracking Number e-mail within 12 days.

If your order has more than 1 item in it, it is possible that it was split-shipped and one parcel is on the way to you while the other is in the dispatch cycle. The system is waiting for the last parcel from your order to be shipped in order to send you all tracking numbers in one e-mail.

You can track your order via this link - https://www.theluckylabel.com/apps/track123

You can track your order directly from our website here.

1. If you did not receive a Tracking Number e-mail, it means that your order is in the dispatch.

• It is being either packed and labeled for further shipping or
• the factory is sewing a new batch of your item in your size and it will be shipped in the shortest possible time (10 days from the order day).

2. If you received a Tracking Number e-mail and it's been 2-3 days, do not panic if the package is not trackable right after you've got the tracking number. Postal or courier company takes time to arrange the parcel, weigh, prepare customs documents, sort & forward package further along the route.

A track number starts to be tracked within 1-5 days after the order is transferred to the delivery service.

3. Your tracking shows:

• Delivered, but you have not received the parcel
• Delivery failure
• Incorrect address
• In transit

Please see the "Delivery Problems" section in the FAQ where you can find detailed explanations and solutions to your request.

**Some orders may be sent in multiple parts. Please have a look at your order number in the Tracking page section. If it says: "Order: #1009_F1" for example, prefix "_F1" means that the order was split-shipped and this is the first package. If you click on the button link right below the order number in the tracking section, you will see how many parcels were sent and the tracking number for each one of them.

You can track your order directly from our website here.

1. If you did not receive a Tracking Number e-mail, it means that your order is in the dispatch.

• It is being either packed and labeled for further shipping or
• the factory is sewing a new batch of your item in your size and it will be shipped in the shortest possible time (10 days from the order day).

2. If you received a Tracking Number e-mail and it's been 2-3 days, do not panic if the package is not trackable right after you've got the tracking number. Postal or courier company takes time to arrange the parcel, weigh, prepare customs documents, sort & forward package further along the route.

A track number starts to be tracked within 1-5 days after the order is transferred to the delivery service.

3. Your tracking shows:

• Delivered, but you have not received the parcel
• Delivery failure
• Incorrect address
• In transit

Please see the "Delivery Problems" section in the FAQ where you can find detailed explanations and solutions to this.

**Some orders may be sent in multiple parts. Please have a look at your order number in the Tracking page section. If it says: "Order: #1009_F1" for example, prefix "_F1" means that the order was split-shipped and this is the first package. If you click on the button link right below the order number in the tracking section, you will see how many parcels were sent and the tracking number for each one of them.

The tracking shows updates only when the package is physically scanned, however, the parcel can skip some steps and the system will not update the information until it is scanned again. This does not mean that the parcel is not moving along the logistics chain, it only means that the next update will happen after another scan.

It means that the delivery is taking longer than usual due to a number of factors, such as weather delays, customs clearance delays, traffic and route changes, or higher processing times due to a high volume of orders.

However, the most common reason is - a carrier takes a few days to go from one state to another, and they’re not stopping at any of their processing facilities. That means a package is “stuck” in transit for that entire period.

“In transit” meaning that your package is on its way to the recipient’s address. However, this doesn’t necessarily mean that your package is in a moving delivery truck or ship— it can be in any of the courier company’s depots waiting for the next scan. 

On the other hand, “out for delivery” is normally the last step of the delivery process. It’s generally the last-mile delivery status update generated at the final processing facility or local post office before the delivery vehicle reaches the recipient’s address.

The USPS starts to show any tracking updates only after the parcel physically reaches the first USPS sorting center and is handed to them after the customs clearance.

The USPS site does not show tracking updates while the parcel is on the way from the warehouse to the USA and while going through the customs. During this period the USPS tracking would look like this:

"USPS Currently Awaiting Package

A status update is not yet available for your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon."

We sincerely apologize if the item received is not the item that was chosen within your online cart.

On the rare occasion that this may happen, we ask you to please contact us as soon as possible via this link with the following information:

Order Number (starts with a # in your confirmation email).

Description of the issue.

We hope this never happens!

But in the unfortunate event that you have received a faulty item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the faulty item

Description of the issue

Photo of the all item(s) received.

Some orders may be sent in multiple parts.

If you're missing part of your order, it's possible it could have been sent in more than one parcel. We practice this split-shipping method in order to:

• speed up the delivery process so that you would receive some items faster than others. Our factories specialize in manufacturing different items and cotton loungewear pieces for example need different sewing or knitting machines than the Nylon + Spandex items. Therefore some items from different factories are sent in different parcels.

• reduce the "delivery failure" rate in case a shipping company makes any mistakes in the logistics chain.

• send items that are in stock straight away while other items from the order (which are out of stock, are being manufactured in your ordered color and size)

In order to track all your parcels please have a look at your order number in the Tracking page section. If it says: "Order: #1009_F1", prefix "_F1" means that the order was split-shipped and this is the number #1 for the first package.

If you click on the button link right below the order number in the tracking section, you will see how many parcels were sent and the tracking number for each one of them.

In the circumstance that your order shows as delivered but hasn’t been received, we would recommend taking three steps:

Checking your secure/safe locations around your address, such as porches, sheds, behind the gate/bin or anywhere that a delivery driver may have found access to.

Checking with your nearest neighbour(s) who may have kindly accepted the parcel on your behalf.

Checking at your local post office/pick up point by taking your ID and tracking number with you.

If all of the above has been carried out and you have still not been able to retrieve your parcel, it is most likely that the parcel was stolen.

We do not refund orders that have a successful delivery status.

In rare cases your tracking number may show your package as ‘Delivery Failure’. The reason for this could be:

• the item is waiting for you in the Post Office/local shipping courier's office
• the driver tried to drop off the package at its designated address and was unable to do so

We recommend looking out for an “Attempted Delivery" notification or card left by the courier at your address.

In the circumstance, we would recommend checking at your local post office/pick-up point by taking your ID and tracking number with you or by calling them.

If you have still not been able to retrieve your parcel, please get in touch with us here so we can find a solution as soon as possible for you.

In rare cases your tracking number may show your package as ‘could not be delivered/incorrect address/returned to sender".

The reason for this could be:

• the item is waiting for you in the Post Office/local shipping courier's office
• the driver tried to drop off the package at its designated address and was unable to do so
• you put the wrong shipping address when making an order

If you have still not been able to retrieve your parcel, please get in touch with us here so we can find a solution as soon as possible for you.

For its1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

The USPS starts to show any tracking updates only after the parcel physically reaches the first USPS sorting center and is handed to them after the customs clearance.

The USPS site does not show tracking updates while the parcel is on the way from the warehouse to the USA and while going through the customs.

We suggest to track your order via our site's link - https://www.theluckylabel.com/apps/track123

Tracking via the USPS - https://tools.usps.com/go/TrackConfirmAction_input

The USPS starts to show any tracking updates only after the parcel physically reaches the first USPS sorting center and is handed to them after the customs clearance.

The USPS site does not show tracking updates while the parcel is on the way from the warehouse to the USA and while going through the customs. During this period the USPS tracking would look like this:

"USPS Currently Awaiting Package

A status update is not yet available for your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon."

“In transit” meaning that your package is on its way to the recipient’s address. However, this doesn’t necessarily mean that your package is in a moving delivery truck or ship— it can be in any of the courier company’s depots waiting for the next scan. 

On the other hand, “out for delivery” is normally the last step of the delivery process. It’s generally the last-mile delivery status update generated at the final processing facility or local post office before the delivery vehicle reaches the recipient’s address.

In rare cases your tracking number may show your package as ‘Delivery Failure’. The reason for this could be:

• the item is waiting for you in the Post Office/local shipping courier's office
• the driver tried to drop off the package at its designated address and was unable to do so

15 days

Articles with extra services are held for 15 days, with the exception of COD which is held for 10 days(unless fewer days are designated by mailer, or it includes Hold For Pickup service).

Be aware thatthe U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email.

Customers may go to their local Post Office pickup location based on the information on the back of their Redelivery Notice. Customers may go to the Post Office to pickup the item on or after the date and time indicated on the PS Form 3849 delivery notice.

We are not accepting any returns or exchanges, however, we can send another item for free if you pay an international shipping cost of $20.

Unfortunately, we don't offer an exchange facility as we ship thousands of orders from 5 different factories and there is no facility to track the return parcels.

We refund orders with a store credit that have the following issues:

• damaged items 
• wrong/faulty items
• returned to sender/ incorrect address delivery status
• delivery failure status
• in transit (more than 30 days) delivery status

Damaged and Faulty items

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the damaged/faulty/wrong item

Description of the issue

Returned to sender/ incorrect address delivery status

Our system automatically tracks every order status and in case the parcel is being returned to our warehouse, you will be given a refund as a Store Credit.

In transit (more than 30 days) delivery status

Our system automatically tracks every order status and in case the parcel is being in transit for more than 30 days, you will be given a refund as a Store Credit.