• All orders are processed within 2-3 working days, if the product is in stock.
  Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).

• Delivery time to most countries is usually 10-16 business days.

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

• Free Worldwide Shipping to more than 100 countries.

We are unable to accept any modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made. However, we will try our best if the order has not been put through the dispatching cycle yet.

• Delivery time to most countries is usually 10-16 business days after the dispatch.

• All orders are processed within 2-3 working days, if the product is in stock.
  Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

Yes, we ship all over the world.

• Delivery time to most countries is usually 10-16 business days.

• Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.

• Free Worldwide Shipping to more than 100 countries.

In rare cases your tracking number may show your package as ‘Delivered’ when it is still ‘In transit’ or delivered to an alternate location. We recommend looking out for an “Attempted Delivery’ notification or card left by the courier at your address.

In the circumstance that your order shows as delivered but hasn’t been received, we would recommend taking three steps before reaching out to us:

Checking your secure/safe locations around your address, such as porches, sheds, behind the gate/bin or anywhere that a delivery driver may have found access to.

Checking with your nearest neighbour(s) who may have kindly accepted the parcel on your behalf.

Checking at your local post office/pick up point by taking your ID and tracking number with you.

If all of the above has been carried out and you have still not been able to retrieve your parcel, please get in touch with us here so we can find a solution as soon as possible for you.

Once your order is shipped, you will receive an email notification with your tracking information. Sometimes a Tracking Number e-mail can get in the Spam Folder. Please check your spam folders too, in case you have not received a Tracking Number e-mail within 12 days.

You can track your order directly from our website here.

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

We sincerely apologize if the item received is not the item that was chosen within your online cart.

On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:

Order Number (starts with a # in your confirmation email).
Details of incorrect item received.
Name of the item not received.

Photo of the all item(s) received.

We hope this never happens!

But in the unfortunate event that you have received a faulty item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the faulty item

Description of the issue

Photo of the all item(s) received.

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split-shipped.

We are not accepting any returns or exchanges, however, we can send you another item for free if you pay a shipping cost of $20.

We refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item. We can also give you a store credit.

In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:

Order Number (starts with a # in your confirmation email)

A photograph of the faulty/wrong item

Description of the issue

Photo of the all item(s) received.