Orders
I've received the wrong items
We sincerely apologize if the item received is not the item that was chosen within your online cart.
On the rare occasion that this may happen, we ask you to please contact us as soon as possible with the following information:
Order Number (starts with a # in your confirmation email).
Details of incorrect item received.
Name of the item not received.
Photo of the all item(s) received.
I've received a faulty item
We hope this never happens!
But in the unfortunate event that you have received a faulty item from us, please contact us promptly with the following information:
Order Number (starts with a # in your confirmation email)
A photograph of the faulty item
Description of the issue
Photo of the all item(s) received.
I've received only some items from my order
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
Returns & Refunds
Can I return an item?
We are not accepting any returns or exchanges, however, we can send you another item for free if you pay a shipping cost of $20.
What is your refund policy?
We refund damaged or faulty items. We exchange the product for a new one or a different but equivalent item. We can also give you a store credit.
In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:
Order Number (starts with a # in your confirmation email)
A photograph of the faulty/wrong item
Description of the issue
Photo of the all item(s) received.