FAQ

If you’re not quite sure which size is right for you, refer to our size chart guide. It is located above the available sizes for each of our products.

Unfortunately, once your order has been processed by our warehouse, you will not be able to cancel it. Please make sure that you’re 100% happy with your order before completing your purchase.

The confirmation email is sent by the system automatically after the payment has been processed. If you have not received your confirmation e-mail, please check your Junk/Spam folder.

All orders are processed within 2-3 working days, if the product is in stock. Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time). Delivery time to most countries is usually 10-16 business days. Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories. Free Worldwide Shipping to more than 100 countries.

We are unable to accept any modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made. However, we will try our best if the order has not been put through the dispatching cycle yet. If you need to make any amendments to your purchase please contact us as soon as possible.

Unfortunately, once your order has been processed by our warehouse, you will not be able to cancel it. Please make sure that you’re 100% happy with your order before completing your purchase.

Once you have placed an order you will shortly receive a confirmation email. The confirmation email is sent by the system automatically after the payment has been processed. If you have not received your confirmation e-mail, please check your Junk/Spam folder.

We are unable to accept any modification once an order has been dispatched. We pack and ship orders daily so cannot guarantee your requests can be made. However, we will try our best if the order has not been put through the dispatching cycle yet. If you need to make any amendments to your purchase please contact us as soon as possible.

The confirmation email is sent by the system automatically after the payment has been processed. If you have not received your confirmation e-mail, please check your Junk/Spam folder.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.