Free Worldwide Shipping!
SHIPPING & RETURNS
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Can you explain your shipping chain?
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All orders are processed within 2-3 working days, if the product is in stock.
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Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).
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Delivery time to most countries is usually 10-16 business days.
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Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.
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Free Worldwide Shipping to more than 100 countries.
RETURN & EXCHANGE POLICY
Can I return an item?
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We are not accepting any returns or exchanges, however, we can send another item for free if you pay an international shipping cost of $20.
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Can I exchange an item?
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Unfortunately, we don't offer an exchange facility as we ship thousands of orders from 5 different factories and there is no facility to track the return parcels.
DAMAGED & FAULTY ITEMS
In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:
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Order Number (starts with a # in your confirmation email)
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A photograph of the damaged/faulty/wrong item
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Description of the issue
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Returned to sender/ incorrect address delivery status
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Our system automatically tracks every order status and in case the parcel is being returned to our warehouse, you will be given a refund as a Store Credit.
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In transit (more than 30 days) delivery status
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Our system automatically tracks every order status and in case the parcel is being in transit for more than 30 days, you will be given a refund as a Store Credit.