Free Worldwide Shipping!
SHIPPING & RETURNS
Can you explain your shipping chain?
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All orders are processed within 2-3 working days, if the product is in stock.
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Up to 10 days, if the product is out of stock (the factory will sew a new batch in the shortest possible time).
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Delivery time to most countries is usually 10-16 business days.
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Our factories are located in China and our Head Office is located in the UK. All items are shipped straight from our factories.
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Free Worldwide Shipping to more than 100 countries.
RETURN & EXCHANGE POLICY
Can I return an item?
We are not accepting any returns or exchanges, however, we can send another item for free if you pay an international shipping cost of $20.
Can I exchange an item?
Unfortunately, we don't offer an exchange facility as we ship thousands of orders from 5 different factories and there is no facility to track the return parcels.
DAMAGED & FAULTY ITEMS
In the unfortunate event that you have received a faulty or wrong item from us, please contact us promptly with the following information:
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Order Number (starts with a # in your confirmation email)
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A photograph of the damaged/faulty/wrong item
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Description of the issue
Returned to sender/ incorrect address delivery status
Our system automatically tracks every order status and in case the parcel is being returned to our warehouse, you will be given a refund as a Store Credit.
In transit (more than 30 days) delivery status
Our system automatically tracks every order status and in case the parcel is being in transit for more than 30 days, you will be given a refund as a Store Credit.